Shipping
We ship mostly on Wednesdays (winter/hot summers bi-monthly). We can ship out next day if requested maybe additional fees apply (inquire within). Wines may be sold to persons at least 21 years old; be prepared to show a valid government picture identification card to confirm that you are at least 21 years old when your wine is delivered. with placing an order I acknowledge that at delivery, an adult of 21+ years of age must sign. I am aware that King Frosch is not a shipping company; any concerns related to the delivery process should be directed to the shipping provider.
Each of the following rules is based on actual cases we have encountered. As a result, we have established these rules on your sales receipt and here.
In case of bad weather at my ship-to address, notify us right away in writing to stop the shipment. Heat or cold damage becomes your responsibility after shipping. Once the order is accepted, the title to the products transfers to you in the state of California. All applicable taxes and partial fulfillment costs are included in the fees associated with my order. – You declare by accepting those rules that you will not dispute your order, irrespective of whether my credit card was swiped, chip-read, or tapped or for weather related damages. You accept hereby confirm your irrevocable approval of this transaction. Contact: customerservice@bbgltd.com.- I am aware that initiating a dispute, despite King Frosch’s proper packing and transfer of the order to a reputable shipping company, constitutes friendly fraud.
Please note that failure to retrieve the package within the designated time frame or absence during the third (3rd) delivery attempt without responding to the shipper’s texts, phone calls, and emails will result in the package being returned to us (RTS). It is your responsibility to check your email incl. your spam folder and to contact us if the shipment does not arrive or if no tracking information is received within a few days.
Additionally, please be aware that the carrier will bill us for the return journey, and we will need to recover this cost from you.
Solutions: If you are not at home during normal business hours in most cases it is free to re-route to a local shipping center, like UPS store, Walgreens, FedEx ship center or else. Ask the shipping company for solutions if you are not at home during normal business hours.
Returns:
In the event of a return to the shipper (RTS), a payment of approximately $60, along with re-shipping costs, will be necessary to cover the incurred expenses. These expenses encompass the cost of returning the package to us and re-shipping it to you. Please be aware that the carrier (FedEx, UPS, etc.) charges us for the return-to-sender service.
Furthermore, it’s essential to note that, in compliance with FDA regulations, returned food items (wine) must be disposed of and cannot be resold. Therefore, if you opt to cancel the order after a return-to-sender situation, we are unable to provide a refund. This restriction stems from the fact that once food, such as wine, has left our warehouse, it cannot be resold.
Please understand that, unlike items on Amazon, which can be returned, this policy is in place due to regulatory requirements. It’s worth noting that Amazon no longer sells wine, a decision influenced by the fact that Amazon had to destroy the returned food product.
The only option we have after an RTS is to ship it back to you. Since in most cases we don’t have your credit card on file, you need to call us with your number so we can process the re-ship.
If a return to sender (RTS) package is received, we will hold it until you contact us. Kindly note that you have received at least three emails from us, in addition to one from the carrier, which may have included an automated phone call instructing that someone over the age of 21 must sign for the package. Furthermore, there may have been an additional email and/or phone call concerning the expiration of the hold. It is your responsibility to stay updated on the status of your shipment. Additionally, sometimes we receive boxes back without markings, making them unidentifiable.
For communication with us, we utilize the email and phone number provided by you. We are not responsible for any typos in the contact information provided.
Shipping and import laws undergo frequent changes, with some states permitting and others restricting it to specific counties. We explicitly state that if you place an order on our website, we will initially verify if shipping is feasible. Your order may be canceled, or alternatively, you can choose to pick it up at our CA location using a carrier of your choice. Please note: Your order is not accepted until we process your credit card and ship the order. Until then, it is considered pending. A mere authorization does not constitute an order, as an authorization can expire if not charged.
We make no representation as to the rights of anyone to import wine into any state outside of California. We do not ship to Alaska outside Anchorage, for example Kentucky, Mississippi, SD or Utah and others! If you are in doubt inquire within. If your order cannot be fulfilled for shipping, it will be cancelled. Please allow for processing time; eventually, the authorization will expire if not acted upon by us. Unless you buy our alcohol free wines or Olive Oil/Balsamic Vinegar.
By placing an order, and if accepted title passes in California and you authorize us to act on your behalf to engage a common carrier to deliver your order. If your order is not fulfilled within a normal timeframe and you reside in a state to which we may not be able to ship, it is your responsibility to inform us of your preferences regarding the delivery to hand it over to your shipping company. If you have your own FedEx/UPS or else account, you can email us your shipping label.
Shipping and handling fees are included with your purchase unless otherwise indicated at the time of sale. Since the shipping company is hired on your behalf, it is your responsibility to follow up with them regarding the whereabouts of your shipment and to track its progress using the provided tracking information. We recommend checking the tracking information daily once received. It is your responsibility to check your spam folder and to contact us if the shipment does not arrive or if no tracking information is received within a few days.
Loss or damage that occurs during shipping by a carrier assigned to you is your responsibility. If you believe any part of your purchase is missing, incorrect, or damaged, you must notify the carrier immediately or within 3 days of the date of your order. We require PICTURES of any damaged items or, if missing, the box inside and out.
Please note that shipping dates are estimates only, and the shipping company is a third party whose actions are beyond our control. While we will work with you to find a solution to any unexpected challenges within our discretion, it’s important to understand that everything that occurs during the transport process falls under the jurisdiction of the shipping company (such as FedEx, UPS, GLS [GSO], etc.).
If the shipment is missing, damaged, or if the shipping company fails to deliver as promised, this does not constitute grounds for cancellation or refund. We have fulfilled our responsibility of picking, packing, and shipping your order, and we will assist in communicating with the shipping company. However, please be aware that canceling an order may result in additional shipping costs, recycling costs, and product loss, which could exceed the original shipment value.
Throughout our years of service, we have strived to provide excellent customer support and have successfully resolved the majority of shipping issues. If you need to initiate a claim, please provide pictures of the received box, regardless of whether it is damaged, missing, or contains incorrect items. Also, include images of all the bottles received, including those inside the box cover and bottom.
Thank you for your support and understanding.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” in our online store. A cookie is a piece of data that gets stored on your hard drive to help us improve your access and identify repeat visitors. With cookies, you do not have to log in a password more than once, thereby saving time while in our online store. Usage of a cookie is in no way linked to any personally identifiable information on our site.
