Shipping
Currently we ship via experienced wine shippers such as GSO, FEDEX and UPS directly to U.S. addresses that allow wine shipments. We cannot ship internationally, including Canada or Mexico. We can ship to your home, vacation home, office or any address where someone over the age of 21 is able to sign for the shipment. We cannot ship to P.O. boxes. If you live in a state where laws prohibit shipments of wine to individuals, such as Utah or North Dakota we are unable to ship to you. Your local Alcohol Beverage Control board has information on your local wine shipping laws. If you live in a non-reciprocal state, you may wish to obtain an account at a California based wine storage facility.
Protecting Your Wine from Weather Damage
Please note that it is our general policy to ship wine orders out as soon as possible. However, during the summer months, we generally only ship on Tuesdays and Wednesdays if using GSO and Tuesday-Saturday if using FEDEX. This is to ensure that wine is delivered to you before a weekend and will not be left in storage facilities that are mostly not climate controlled. Since we can’t always be aware of temperature spikes in certain regions, if you do not want us to ship out due to high temperatures where you live, we need to hear from you in writing (email), Then we can offer the option of shipping in an insulated Styrofoam box instead of our standard heavy duty corrugated box. If you do not have a business and or a neighbor who is at home during normal business hours or you live in a remote area, we recommend to ship your order to the closest FEDEX location which receives shipments.
Adult Signature Required
In accordance with State regulations, we can only deliver wine when an adult signature is obtained. We strongly recommend using a business address for your shipment, for this reason. Wine cannot be left at the delivery address without a signature under any circumstances. Also, we cannot, for obvious reasons, ship to a P.O. Box (private or Military). If your billing address is a P.O. Box, you must provide a street (preferably business) address.
If you do not have a business and or a neighbor who is at home during normal business hours or you live in a remote area, we recommend to ship to the closest FEDEX store which receives shipments. FEDEX has over thousand stores where we can ship to and you can pick up at your convenience. FEDEX is normally able to store the shipment for up to 5 days. Shipment to a FEDEX location must be confirmed with us via email or phone.
Cancellation Policy
All Sales are Final, but if you wish to cancel your order, we will make every attempt to do so right away. However, we ship through fulfillment centers and if an order is already processed, shipped or in transit we are not able to cancel your order without charging a restocking and cancellation fee of $50.
Returns
For alcoholic items, returns are often not possible because many states specifically prohibit returns. Please email us immediately upon receipt of the product at customerservice@bbgltd.com if you have received an alcoholic product you believe to be defective. In the unlikely event that a replacement bottle is warranted, we will replace a bottle up to 12-16 months after shipment (assuming that the bottle was properly stored after you received the package.) In these cases, the buyer is responsible for shipping costs. In the case of shipping mishaps resulting in the damage or destruction of the product, we will replace the product at no additional costs, provided that photographic evidence is supplied. Please note that national carriers such as UPS and FedEx do not provide insurance coverage for alcoholic products damaged or tainted while in transit. ALL RETURNS/REFUNDS MUST BE AUTHORIZED IN WRITING FROM BBGWINES. RETURNS MUST MEET THE CRITERIA SET FOR EACH PRODUCT SECTION TO BE ACCEPTED.
Damage and Breakage
We do everything possible to make sure your shipment arrives with no breakage, such as testing of the packaging and shipping boxes in a series of tests by independent contractors. Our packaging has also been tested by FEDEX and/or UPS for the purpose of shipping wine bottles. In the unlikely event that a package arrives damaged, please take pictures immediately and contact us. We will handle each claim on an individual basis, but can make no guarantees. FEDEX/UPS and other carriers do not necessarily reimburse for damaged alcohol shipments.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” in our online store. A cookie is a piece of data that gets stored on your hard drive to help us improve your access and identify repeat visitors. With cookies, you do not have to log in a password more than once, thereby saving time while in our online store. Usage of a cookie is in no way linked to any personally identifiable information on our site.
