Shipping, Delivery & Responsibility
We typically ship orders on Wednesdays (during extreme weather conditions, shipping frequency may be adjusted). Expedited shipping may be available upon request and may incur additional fees.
Wine may only be purchased and received by persons 21 years of age or older. By placing an order, you confirm that you are at least 21 years old. An adult aged 21 or older must be present at delivery and provide valid government-issued photo identification.
At the customer’s request, we may assist in coordinating shipment with a third-party carrier. The carrier is engaged on behalf of the customer, and the customer assumes responsibility for shipment, tracking, and compliance with applicable laws.
Shipping Conditions & Customer Responsibility
Shipping dates are estimates only. Once an order has been transferred to the carrier, all transportation-related risks, including delays, weather exposure, or carrier handling issues, are outside of our control.
Customers are responsible for:
- monitoring tracking information
- ensuring availability for delivery
- responding to carrier notifications
If you are not available during delivery hours, we strongly recommend using the carrier’s free online reroute option to a hold-for-pickup location (such as FedEx Office, Walgreens, or a UPS Store, where available).
Upon Receiving Your Wine
After delivery, we highly recommend allowing your wine to rest for approximately 24 hours at room or hallway temperature to adjust to your home environment.
Do not place the wine immediately into a refrigerator or wine cooler, as a sudden temperature change may negatively affect its quality.
Weather Risk
If extreme weather conditions are expected at the delivery location, you must notify us immediately in writing to delay shipment. Once shipped, the risk of temperature-related damage transfers to the customer.
Delivery Attempts & Return to Sender (RTS)
Carriers typically attempt delivery up to three times. Failure to receive the shipment or respond to carrier communication may result in the package being returned to us (RTS).
If a shipment is returned:
- return shipping and re-shipping costs will apply
- these costs are charged to us by the carrier and must be reimbursed before re-delivery
If we receive a returned shipment, we will hold it until you provide further instructions.
Returns & Refunds
All sales are final once shipped. Due to food safety regulations, returned wine cannot be resold.
If an order is returned and you choose not to have it re-shipped, no refund can be issued.
Loss, Damage & Claims
If your shipment arrives damaged, incomplete, or incorrect, you must notify us within 48 hours of delivery.
Claims require:
- photos of the outer box
- photos of all contents
We will assist in submitting claims with the carrier; however, carrier decisions are outside of our control.
Non-Delivery & Carrier Issues
Delays, misrouting, or delivery failures by the carrier do not constitute grounds for cancellation or refund. Our responsibility is fulfilled once the order has been properly packed and handed to the carrier.
Shipping Restrictions
Shipping laws vary by state and may change without notice. We reserve the right to cancel orders that cannot be legally fulfilled. We make no representation regarding a customer’s right to import wine into any state outside California.
Order Acceptance
Orders are considered accepted only once processed and shipped. Payment authorizations alone do not constitute acceptance.
Customer Service/ Legal disclaimer/ Cancellation Rules
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