Shipping
We ship mostly on Wednesdays (winter/hot summers bi-monthly). We can ship out next day if requested maybe additional fees apply (inquire within). Wines may be sold to persons at least 21 years old; be prepared to show a valid government picture identification card to confirm that you are at least 21 years old when your wine is delivered.
Please be advised that failing to retrieve the package within the designated time frame or being absent during the third (3rd) delivery attempt without responding to the shipper’s texts, phone calls, and emails will lead to the package being returned to us (RTS). In most cases it is free to re-route to a local shipping center, like UPS store, Walgreens, FedEx ship center or else. Ask the shipping company for solutions if you are not at home during normal business hours. In such cases, a payment of approximately $50 will be required to cover the incurred expenses, including the cost of returning the package and reshipping it to you. (Please note that we are charged for the RTS service.) Additionally, it is important to mention that according to FDA requirements, returned food items must be discarded and cannot be resold.
Shipping and import laws undergo frequent changes, with some states permitting and others restricting it to specific counties. We explicitly state that if you place an order on our website, we will initially verify if shipping is feasible. Your order may be canceled, or alternatively, you can choose to pick it up at our CA location using a carrier of your choice. Please note: Your order is not accepted until we process your credit card and ship the order. Until then, it is considered pending. A mere authorization does not constitute an order, as an authorization can expire if not charged.
We make no representation as to the rights of anyone to import wine into any state outside of California. We do not ship to Alaska outside Anchorage, Kentucky, Mississippi, SD or Utah and others! If you are in doubt inquire within. If your order cannot be fulfilled for shipping, it will be cancelled. Please allow for processing time; eventually, the authorization will expire if not acted upon by us. Unless you buy our alcohol free wines or Olive Oil/Balsamic Vinegar. By placing an order, and if accepted title passes in California and you authorize us to act on your behalf to engage a common carrier to deliver your order. If your order is not fulfilled within a normal timeframe and you reside in a state to which we may not be able to ship, it is your responsibility to inform us of your preferences regarding the delivery to hand it over to your shipping company.
Shipping and handling fees are included with your purchase unless otherwise indicated at the time of sale. Since the shipping company is hired in your behalf it is your responsibility to follow up with them in regards to the whereabouts of your shipment and follow up with the tracking information! After you received the tracking info we suggest to follow up daily. Loss or damage that occurs during shipping by a carrier assigned to you is your responsibility. You must notify the Carrier immediately or within 3 days of the date of your order if you believe any part of your purchase is missing, incorrect or damaged. We need PICTURES of your damaged or if missing the box inside out. Shipping dates are estimates only. The shipping company is a third party and their actions are outside of our control! We will work with you to find a solution to all unexpected challenges within our discretion. We love to help and want to make sure that you are happy. Please understand everything what happens during the transport portion is in the jurisdiction of the shipping company (FedEx, UPS, GLS [GSO], etc.). We can help calling or filing a claim, but have no control over the outcome since their policies will be applied.- If the shipment is missing, damaged or the shipping company failed to deliver as promised is no grounds for cancellation or refund. Understand that we did our part of pick/pack and ship and help with communicating with the shipping company. If you still want to cancel an order in most cases all the shipping cost, recycling cost and product loss are higher the original shipment. In all those years we provided an excellent service and had very few shipping issues we could not solve. If you start any claim, provide PICTURES of the box received, regardless if damaged or missing or wrong wines Take a picture of all the bottles received, incl. inside box cover and bottom. Thank you for your support and understanding! www.KingFrosch.com
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” in our online store. A cookie is a piece of data that gets stored on your hard drive to help us improve your access and identify repeat visitors. With cookies, you do not have to log in a password more than once, thereby saving time while in our online store. Usage of a cookie is in no way linked to any personally identifiable information on our site.
